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Frequently Asked Questions

Shipping

$10 flat shipping Australia Wide.

$25AUD flat shipping for International orders

If shipping is not available email hello@goodart.com.au so we can make this happen for you.

Due to the fragile nature of framed artworks, original artworks are only available Australia wide.

 

Please allow 2-3 weeks for shipping as prints are printed to order. Allow an additional week for International orders.

All orders are shipped via registered post tracking included.

All orders are signature on delivery and will need to be collected from your designated post office if you are not home to sign for them.

If you have supplied an incorrect address or have failed to collect your parcel from your local post office, Good Art is not liable for the re-postage of your order. You will have to pay the postage cost of re-delivery. 

 A refund will not be issued if your parcel is delayed/missing by a third party courier. We will follow it up, assess and if necessary, replace your order free of charge.

 

5"x7" prints come in a plastic sleeve flat packed between cardboard 

A4 prints come in a cello biodegradable sleeve flat packed between cardboard

A3 and larger prints came package with archival tissue, brown paper wrapped exterior in a cardboard tube with plastic stopper. (We don’t like plastic and are in the process of trialling plastic free packaging alternatives).


You can contact Good Art in regards to your order at hello@goodart.com.au

Returns

Good Art is happy to offer a refund or exchange within 30 days of purchase for full-price prints ranging in size from 5"x7" through to A1 provided the print is not damaged, not used and is in its original packaging.

Print(s) will need to be returned to Good Art with all additional shipping costs paid for by the customer. 

Paid with PayPal? check to see if you are eligible for free return shipping.

 

Defective and damaged goods

All artworks are carefully inspected prior to shipment.

If you receive an artwork that on arrival is defective or damaged, please contact hello@goodart.com.au within 2 days of receiving the goods. Include an image and description of the defect/damage along with your name and order number. We will be happy to exchange the artwork with an identical artwork free of charge.

Read care instructions and handle artworks with the upmost care. We do not replace artworks that are damaged after delivery.

If in the unfortunate event an original artwork is damaged during transit. Photograph the postage packaging and damage to the artwork immediately and email hello@goodart.com.au The artwork will be assessed for repair. If a full-restoration of the artwork is not possible a full refund will be issued. If an original artwork is damaged whilst in your care Good Art is not responsible for its repair and will not issue a refund.

 

Gift vouchers

Gift vouchers are valid for 6 month from issue. Gift vouchers are not redeemable for cash. If your gift voucher is close to expiry and you haven't been able to make a purchasing decision you can purchase a new gift voucher to give yourself more time to make that decision. 

 

Shipping

To return your product, you should mail your product securely packaged in its original packaging to the address provided via email communication. We are located in Perth, Western Australia.

 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. It can take up to 7 working days to arrive in my studio in Perth, Western Australia. An exchange or refund will then be actioned. 

In regards to the return of an original artwork, we will notify you if a full-restoration of the artwork can be completed and the estimated time to complete the restoration. If the artwork has been deemed as unrepairable a full refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your bank, it may take up to 10 business days before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@goodart.com.au